A growing business on a website that could not keep up.
The old GreenergyAir website was slow — several seconds to load on a phone, which is where most of their customers found them. Every one of those seconds quietly cost enquiries: people left before the page finished. The site also did little to convert the visitors who stayed; it described the company without ever making it easy to ask for a quote.
Behind the site, the problem compounded. Every enquiry landed in the same inbox and was worked in the order it arrived. A high-value commercial job and a routine query got the same place in the queue — so the leads most worth winning often went cold while the team worked through everything else.