Seventy-plus locations, almost as many ways of doing things.
Campus & Co had expanded location by location, and each had been set up with whatever system made sense at the time. The result was a patchwork: different platforms, different configurations, no single source of truth. What worked at one campus did not necessarily exist at the next.
For the central team, that patchwork was a daily tax. A change had to be made many times over, in many places. Reporting meant stitching numbers together by hand. And adding a new campus was not a routine step — it was a small engineering project every time, which put a hard ceiling on how fast the network could grow.